Welcome to Hotel MS Chola. We are deeply committed to protecting the privacy and personal information of every guest who walks through our doors — or visits us online. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, website, or make a reservation with us.
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Information We Collect
Data & Details
- Contact details such as name, email address, phone number, and postal address
- Stay preferences, special requests, and dining or service requirements
- Website usage data including IP address, browser type, and device identifier
- Other information you provide to us voluntarily during your stay or via our website
How We Use Your Information
Purpose & Intent
- To process and confirm your reservations accurately and promptly
- To communicate with you regarding reservations, inquiries, or requests
- To personalize your experience and provide tailored, memorable services
- To improve our website, services, and overall customer satisfaction
- To comply with legal obligations and prevent fraudulent activities
Information Sharing
Partners & Disclosures
- With trusted service providers who assist in operating our hotel and services
- With business partners or affiliates for marketing or promotional purposes
- When required by law or to protect our rights, property, or safety
- With your explicit consent or as disclosed at the time of data collection
Data Security
Protection Measures
- We take appropriate measures to protect your personal information against unauthorized access
- Protection against disclosure, alteration, or destruction of your sensitive data
- No data transmission over the internet is 100% secure; we cannot guarantee absolute security
Your Choices & Rights
Control & Consent
- Right to access, update, or correct your personal information at any time
- Right to object to or restrict the processing of your personal information
- Right to request deletion of your personal information, subject to legal requirements
- Right to opt-out of receiving marketing communications from us
- Right to lodge a complaint with a supervisory authority if your rights are violated
Children's Privacy
Under 18 Policy
- Our services are not directed to individuals under the age of 18
- If you believe your child has provided us personal information, please contact us immediately
- We will take prompt and appropriate steps to remove such information from our records
Changes to This Policy
Updates & Revisions
- We reserve the right to update or modify this Privacy Policy at any time
- Any changes will be effective immediately upon posting the updated policy on our website
- We encourage you to review this policy periodically for any updates or revisions
Contact Us & Your Consent
Questions about this policy? We're here to help — always.
✉️ Email
📞 Phone
+91 9840017741
📍 Address
132, Mosque St, C.Pallavaram
Pallavaram, Chennai- 600043.
Pallavaram, Chennai- 600043.