At Hotel MS Chola, we understand that plans can change. Our refund and cancellation policy is designed to be fair and transparent, ensuring you have a clear understanding of our terms before and after your reservation with us.
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Cancellation Policy
Terms & Conditions
- Cancellation is permitted up to 24 hours before the scheduled check-in time without incurring any charges
- No cancellation is allowed within 24 hours of the check-in time
- In cases of cancellation within 24 hours, the full booking amount will be charged
- To initiate the cancellation and refund process, please email us at hotelmschola@gmail.com
Modification Policy
Booking Changes
- Modifications to the booking can be made up to 24 hours before the scheduled check-in time
- Changes are subject to room availability at the time of modification
- Any applicable rate differences will apply based on current pricing
- Contact us to discuss modification options for your reservation
No-Show Policy
Missed Arrival
- If a guest fails to check in on the scheduled arrival date without prior cancellation, the full booking amount will be charged as a no-show fee
- We recommend contacting us in advance if your plans change to avoid these charges
Early Departure
Check-Out Before Date
- In the event of early departure after check-in, the remaining unused nights may be subject to a penalty charge equivalent to one night's stay
- Please inform us at the time of check-in if you anticipate an early departure
Refund Process
Timeline & Method
- Refunds for cancellations made within the allowable time frame will be processed within 10 business days
- Processing time may vary depending on the payment method and banking processes
- Refunds will be issued to the original payment method used during booking
- You will receive a confirmation email once the refund has been initiated
- For refund-related inquiries, please contact us at hotelmschola@gmail.com
ℹ️ Important Notes
Please keep the following in mind when making your reservation.
⏰ Time Reference
All times refer to scheduled check-in time on your booking confirmation
📋 Before Booking
Review your booking details carefully before confirming
🤝 Special Circumstances
Considered on a case-by-case basis — contact us to discuss
🔄 Policy Updates
Subject to change — check for the most current version when booking
📞 Contact Us
Reach out for any refund or cancellation queries.
✉️ Email
hotelmschola@gmail.com
📞 Phone
+91 9840017741
📍 Address
132, Mosque St, C.Pallavaram
Pallavaram,Chennai- 600043.
Pallavaram,Chennai- 600043.